We hope you love your purchase from Rabbit & Tanuki.
Because our pieces are handcrafted, many are one of a kind or made in small baches.
Returns
If you are not completely satisfied with your purchase, please contact us within 14 days of delivery.
Items must be returned unused, unworn, and in their original condition and packaging.
Please contact us before sending your item back.
Unless the item arrived damaged or there was an error with your order, customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
One-of-a-Kind & Natural Stone Jewelry
Many of our pieces feature natural stones, which may include unique variations in color, pattern, texture, and inclusions.
These natural characteristics are part of what makes each piece unique and are not considered defects.
One-of-a-Kind items may be returned according to our standard return policy unless otherwise stated.
For One-of-a-Kind rings, please carefully confirm the listed ring size before purchasing.
Returns or exchanges due to incorrect fit or ring size are not accepted.
If you are unsure of your ring size, we recommend having your finger professionally measured at a local jewelry store before placing your order.
Custom & Made-to-Order Items
Custom, personalized or made-to-order items are final sale and cannot be returned or exchanged unless they arrive damaged or defective.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos of the item and packaging so we can make it right.
Refunds
Once we receive and inspect your approved return, we will notify you of the status of your refund.
Approved refunds will be issued to the original payment method.
If you have any questions about a return, please contact us before sending your item back.
